DTX-1800 Gold Support Services

Gold Support for your DTX CableAnalyzer allows you to make the most of your DTX CableAnalyzer purchase while ensuring a higher return on your investment.  You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.

What do you get with Gold Support for your DTX CableAnalyzer?

Annual Calibration and Factory Refresh - Our calibration processes are ISO-9001 controlled and designed to certify that your DTX meets all published specifications.  When you schedule your calibration we will set you up to receive a loaner unit while your DTX is being upgraded with all of the latest software and firmware, your unit will be thoroughly cleaned and performance verified.  In addition, any defective accessories that came with your DTX CableAnalyzer will be replaced, you end up with a "like new" unit.

Repairs and loaner equipment - If your DTX should fail, we'll deliver a loaner unit via next-day delivery to keep you up and running.  We'll repair your DTX and replace defective accessories that came with your unit at no charge (see list below), with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.

Accessory Replacement - Some accessories are essential to testing and certifying cable.  If any accessory you buy with your DTX are qualified as defective or faulty by our technical assistance center, it will be replaced free of charge.  Universal Permanent Link Adapters and Modules are limited to replacement of one set per year, provided they have met the aforementioned criteria.

Access to live 24 x 7 technical support - Extend the expertise of your staff.  Gold Support includes priority access to our world-class Technical Assistance Center (TAC).  Our centers in London and Seattle employ a full staff of highly trained technical experts that are on call, including weekends and through the night, to answer complex troubleshooting questions, including GOLD only services such as: Test set-up and instrument configuration, Fiber testing and reference setting, Test results interpretation, including trace results analysis.  Let us help you get the most out of your DTX and understand the results you are seeing.

DTX Gold Support Members Training - Online training that can be utilized without having to take your staff out of the field can be a valuable tool.  Gold Support Members have several exclusive on-line training modules available.  

Training Opportunities - As a Gold Support Member, you would receive a 20% discount off the price of any scheduled instructor-led training classes (does not include onsite custom training). The more your staff knows about operating your Fluke Networks equipment, the faster and more effective their performance will be.

Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.